Frequently Asked Questions
Everything you need to know about your Moleskine experience.
What is the quality of paper used in Moleskine notebooks?
Most Moleskine notebooks feature acid-free, ivory-colored paper, typically 70 g/m². We also offer specialized collections with higher weights, such as 120 g/m² for sketching and 165 g/m² for watercolor painting.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
You may return any unused item in its original packaging within 30 days of receipt. Please note that personalized or customized products are not eligible for returns unless they arrive damaged.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and estimated delivery times vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Apple Pay and Google Pay for a seamless checkout experience.
Can I personalize my Moleskine notebook?
Yes, we offer custom embossing services for several of our notebook collections, allowing you to add initials, names, or short messages to the cover in various foil colors.